Tag Archives: Fail-fast

Weekly T4D/Innovation Insights & Updates #5

Over the last couple of weeks, the Weekly T4D/Innovation Friday posts have covered some of the ins and outs of scaling innovation, worst practices in ICT4D, and challenges and opportunities of T4D application in programme delivery. Some of the themes that have emerged are the need to think about scale from the beginning, fail fast, and involve the end-user in the design process.

This week we’re going to focus on the why and how to involve the end-user in T4D and Innovation initiatives with a look at the blog post, “Building Human-Centered Design into ICT4D Projects.”

https://bestict4d.wordpress.com/2013/07/18/human-centered-design/

KEY TAKEAWAYS:

What is human-centered design?

  • “A problem-solving process that puts humans at the very center.”
  • 3 components: 1) learn from a community/end-user to understand the problem; 2) ideate and prototype rapidly; 3) feedback from real users quickly and frequently.

Why is human-centered design important in the social sector?

  • “In international development you have projects being implemented thousands of miles away from where decisions are made. Frequently, there’s no feedback loop so it’s hard to say: Is it working, and are people choosing to use this?”

Why is human-centered design important to the field of ICT4D?

  • “In general the development community is very risk averse…One of the benefits of human-centered design is to mitigate risk by testing early and failing fast.”
  • “In the context of ICT4D, human-centered design can help with the design of a technology, and the context around it, long before the technology is ready for launch.”

Is failure at certain times not only acceptable but important?

When you learn from it, failure can be a very positive part of the process. You want to try to get some of the failing out early so that you can learn from it and let it influence the design of a better more successful project.”

In October ESARO facilitated a T4D Capacity Building Workshop, and one of the sessions focused on human centered design. After learning some of the basics, participants discussed how human-centered design can be incorporated into UNICEF T4D programming, two conclusions emerged:

  • Human-centered design can be used internally to identify priority areas for T4D application;
  • Understanding the process can help manage external vendors such as software developers during the iterative software design process.

For a closer look at the human-centered design session, please see page 12 of the conference report.

https://drive.google.com/file/d/0B101gFvV4LzKRXVHenlWeTlOZXc/edit?usp=sharing

 

Weekly T4D/Innovation Insights & Update #2

Happy Friday! The Regional T4D team has begun sending out a weekly article or two about T4D and Innovation to showcase interesting insights, opportunities and challenges faced in this space.

This week we turn to an interview by Aleem Walji, Director of Innovation Labs at the World Bank Institute, on how the World Bank thinks about scaling innovation. In this interview at the Skoll World Forum in April 2013, Mr. Walji highlights ways development organizations can leverage technology and innovation initiatives to positively impact humanitarian efforts.

http://www.forbes.com/sites/skollworldforum/2013/09/04/how-does-the-world-bank-think-about-scaling-innovation/

Some quick takeaways from the interview:

  • Solving humanitarian challenges requires solutions where “multiple actors experiment together, learn together, and iterate fast.” We need to push for evidence-based solutions and multi-stakeholder problem solving.
  •  Move towards an agile development model where“instead of minimizing risk we need to manage risk and navigate uncertainty intelligently.”
  • “Fail fast and fail forward. You learn and iterate. You document what you learn, share it with the world and look for insights form wherever you find them.”
  • Be bold in experimentation and think big in programme delivery. “What we need to scale is not a particular solution or development prescription but a repeatable process that is end-user centric, disciplined and data driven.

This interview provides some great insights into the challenges and opportunities facing UNICEF as we begin and continue thinking about and discussing the possibilities for T4D and Innovation in programme delivery.

Also, UNICEF’s own Chris Fabian gave a great interview on this same subject for the World We Want. For Chris and the Global Innovations

team, scaling innovation means “working with open source solutions, with technologies that are readily available in community so we don’t have to bring things from outside, and with products that can be built locally, adopted locally, and scaled globally.”

Here’s the link to the full interview: http://www.worldwewant2015.org/node/398622

I hope you enjoy reading.